How to Cancel an Order on Depop as a Seller

How to Cancel an Order on Depop as a Seller

Running a resale business on Depop is an exciting venture, but it comes with its share of administrative tasks. One of the most common situations sellers face is needing to cancel an order. Whether it's due to a shipping issue, a problem with the item, or a buyer's request, knowing the correct procedure is crucial for maintaining good customer service and protecting your seller reputation.

Understanding how to cancel an order on Depop as a seller can feel confusing. This guide will walk you through every step of the process, from when you can cancel a sale on Depop to how to process refunds through different payment methods and get your fees back.

We'll also show you how you can streamline these processes and grow your entire resale business, so you can spend less time on admin and more time sourcing and selling.

When Can a Depop Seller Cancel an Order?

First, it's important to understand the specific circumstances under which a seller is permitted to cancel an order. The timing of the cancellation request is the most critical factor.

Depop's policy is clear on one point: sellers cannot cancel an order once the listed items have been safely packed and shipped to the buyer's address. Once the package is in the hands of the postal service, the sale is considered fulfilled from your side, and the cancellation window has closed.

However, Depop does allow sellers to cancel a sale in certain situations before shipment. Recognizing that unforeseen issues can occur, the platform provides a path for sellers to resolve these situations professionally.

Common Reasons for a Depop Seller Cancellation

The need to cancel a sale on Depop can arise for several reasons. One of the most common scenarios involves the buyer's shipping address.

For example, a buyer might purchase an item from a country you don't ship to. This can easily happen if your shop's shipping policies aren't perfectly clear or if the buyer simply missed them. In this case, fulfilling the order is not possible, making cancellation the only option.

Another reason a seller might need to cancel is purely financial. If you miscalculated shipping costs or realize that the combination of shipping and Depop fees will cause you to lose money on the sale, you may decide it's better to back down from the transaction. Running a profitable business sometimes means making these tough calls.

Keeping track of your profitability on every single item across multiple platforms is a major headache for resellers. It's one of the biggest administrative burdens that holds businesses back from scaling. Our platform is designed to solve this exact problem.

With our built-in accounting tools and powerful business analytics, you can track sales and profits with ease. We help you generate clear profit and loss reports, so you always know where your business stands. This allows you to make smarter decisions and avoid unprofitable sales altogether.

As TUFFNY, a resale business from New York, found, "I've cut down my admin time by at least 30%, which has allowed me to source more products and expand my offerings." Stop guessing about your profits and start making data-driven decisions. Start your free trial of Reeva today.

The Best Way to Handle a Depop Cancellation as a Seller

If you've determined that you need to cancel a sale on Depop, your approach matters. The best way to handle a cancellation is to communicate openly and professionally with your buyer.

Reach out to the buyer directly through Depop's messaging system and clearly explain the situation. Whether it's a shipping address conflict or an issue with the item itself, transparency is key to a smooth resolution. Work with the buyer to decide on the next step. In most cases, the ideal option is to offer a full refund and cancel the sale.

Once you and the buyer have reached an agreement regarding the refund, you can proceed with the official process on the platform. Remember, Depop's policy states that refunds for reasons outside of an item not being received or being significantly not as described must be directly arranged between the buyer and the seller.

Depop's Official Seller Cancellation Policy

It’s also important to know where you stand legally. Private sellers are not required by law to offer refunds if a buyer simply changes their mind about a purchase. This protects you from frivolous returns.

However, you are required by law to offer a refund if you have breached the transaction contract. This includes situations where you fail to send the item or if the item arrives and is significantly not as described, leading the buyer to open a dispute. In these cases, a refund is mandatory.

How to Cancel an Order on Depop and Issue a Refund

The process to cancel a sale on Depop is, in effect, the process of issuing a refund. The steps you take will depend on how the buyer paid for the item: through Depop Payments or PayPal.

Refunding a Buyer Who Used Depop Payments

If your buyer completed the purchase using Depop Payments, you can process the refund directly within the Depop app. The process is designed to be straightforward.

Follow these steps to complete a `depop cancel order seller` request for a Depop Payments transaction:

1. Sign in to your Depop application.
2. Navigate to your shop by finding the image of your store.
3. Select the option for "All sold items."
4. Scroll through your sales and tap on the specific transaction you need to refund.
5. Select the "Refund" button.
6. You will have the option for a full or partial refund. To cancel the sale, click on "Full refund."
7. Finish the process by clicking "Continue" and then "Confirm."

Once you confirm, the refund will be processed, and the sale will be effectively canceled.

Refunding a Buyer Who Paid via PayPal

If the transaction was made through PayPal, you will need to handle the refund outside of the Depop app. You'll process it directly from your PayPal account.

Here’s how to issue a refund for a PayPal transaction:

1. Open a web browser and sign in to your PayPal account.
2. On your "Summary" page, find the transaction that needs to be refunded. If you have trouble locating it, you can go to your "Activity" tab to see a full list of recent transactions.
3. Once you find the correct transaction, click on it to go to the "Transaction Details" page.
4. On this page, you will see an option to "Issue a refund." Tap this button.
5. Follow the on-screen prompts to confirm the full refund amount.

After you complete these steps in PayPal, the buyer will be refunded, and the sale is canceled.

Getting Your Depop Fees Back After a Cancellation

A major concern for sellers when they `cancel sale depop` orders is losing money on fees. The good news is that if a Depop sale is refunded, all associated fees—including the selling fee, payment processing fees, and any boosting fees—will be reversed.

How you get your fees back also depends on the payment method used.

Fee Reversals for Depop Payments

For transactions that used Depop Payments, the process is completely automatic. Once you issue the full refund through the app, the standard Depop fee will immediately reappear in your Depop Balance. There are no extra steps you need to take.

Getting a Refund for PayPal Transaction Fees

If the transaction was made via PayPal and you are a seller outside of the UK or US, the process is manual. After you have refunded the buyer through your PayPal account, you need to contact Depop's Support team.

To get your Depop selling fee refunded, you must raise a support ticket. In your ticket, you need to include two key pieces of information:

• A screenshot of the refund confirmation from PayPal.
• Confirmation of your Depop @username.

Once the support team verifies the refund, they will process the reversal for your Depop selling fees.

Streamline Your Depop Store and More with Reeva

Managing cancellations, refunds, and fee requests is just one part of running a resale business. When you're selling across multiple platforms like Depop, Poshmark, eBay, and Mercari, these administrative tasks can quickly multiply and consume the time you should be spending on growth-focused activities like sourcing and listing.

This is where our platform comes in. We built Reeva to simplify and automate the complexities of running a resale business, giving you back valuable time to focus on what truly matters.

As the single owner of Northwest Fab Finds said, "I value tools that decrease my cycles for listing creation and maintenance. Reeva has done just that."

Sell Smarter and Faster, Not Harder

Imagine turning a stack of photos into complete, optimized listings in an instant. With our platform, you can. Just upload your photos, and our AI will generate titles, descriptions, and prices for you. FabFam, a reseller from Washington, says, "Reeva has cut my listing time by more than half...By the time I put the item away, my listing is ready to go live."

Once your listings are ready, you can publish them everywhere with one click. No more copying and pasting between tabs. Our multi-store support lets you sell across all your stores effortlessly, reaching more buyers and maximizing your sales potential.

One of the biggest risks of multi-platform selling is overselling an item. The manual effort required to delist a sold item from every marketplace is time-consuming and prone to error. An accidental double sale leads to a necessary cancellation, a disappointed buyer, and a mark against your seller record.

Our auto-delist feature solves this problem permanently. The moment an item sells on one platform, we instantly delist it from all others. AlistairBP, a top reseller from Georgia, told us, "The feature I use 100% the most—and couldn't live without—is the AUTO-DELIST feature." This single tool prevents negative customer experiences and protects your business.

Ready to eliminate overselling and save hours of manual work? Explore what Reeva can do for you with a free trial.

Grow Your Business with Powerful Automation

Growth isn't just about listing more; it's about working more efficiently. We offer a suite of automation tools designed to boost your visibility and sales without you lifting a finger.

• Automated Sharing: Automatically share your products on Poshmark to keep them visible to potential buyers.
• Personalized Offers: Send tailored offers to interested buyers automatically, increasing your conversion rate.
• Automatic Relisting: Keep your inventory fresh by automatically relisting stale products, pushing them to the top of search results.

Beyond automation, we give you the tools to manage your business at scale. Update hundreds of listings in bulk, track your sales and profits with powerful analytics, and even give team members access with multi-user account options. TUFFNY from New York was able to cut their admin time by 30%, giving them more time to source products and expand.

Hiview Reloved noted, "I’ve created more listings in the few months of using Reeva than I was able to create all of last year when trying to do it on my own." This is the kind of accelerated growth we want to help you achieve.

Full-Service Accounting for Resellers

Bookkeeping is often the most dreaded part of being an entrepreneur. We make it easy. Our platform includes full-service accounting tools built specifically for resellers.

Connect your bank accounts to automatically record transactions, expenses, and fees. Snap a photo to attach receipts for seamless record-keeping. Our system categorizes your income and expenses, making tax time a breeze. No more spreadsheets. Just clear, automated financial reporting that helps you make smarter business decisions.

As one user, PCT Vintage Finds, said, "No more spreadsheets. My bookkeeping is now all automated thanks to Reeva accounting."

You can access our entire platform anytime, anywhere, from your mobile, desktop, or tablet. No Chrome extension is needed, and you don't have to keep your computer running for our automations to work.

Conclusion: A Clear Path to Cancellation and Growth

Knowing how to cancel an order on Depop as a seller is a necessary skill. The key is to communicate clearly with your buyer, understand whether the cancellation is for a valid reason like a shipping issue, and follow the correct refund process based on the payment method—Depop Payments or PayPal.

Remember to follow up on getting your Depop fees reversed. For Depop Payments, this happens automatically, while for certain PayPal transactions, you'll need to contact Depop Support with proof of the refund.

While handling a `depop cancel order seller` request is manageable, it's a reactive task. The real path to growing your resale business lies in proactive, efficient management. By automating tedious tasks like delisting, managing inventory, and bookkeeping, you free yourself to focus on sourcing, listing, and scaling.

Our platform was built by resellers, for resellers, to solve these exact challenges. From AI-powered listings and one-click cross-listing to automated delisting and integrated accounting, we provide everything you need in one place. Users like Vintage Vault WV have seen a 372% increase in items sold, while Nuzzydeals saw a 7x increase in sales. This is the power of a streamlined workflow.

If you're ready to stop juggling multiple apps and start growing your business with ease, we invite you to see what our platform can do for you. Start your free 7-day trial of Reeva today and transform the way you resell.