How to Remove a Negative Review on Depop

How to Remove a Negative Review on Depop

Receiving a negative review on Depop can feel like a major setback, especially when you're working hard to build a reputable resale business. That one-star rating can impact your visibility, deter potential buyers, and feel deeply personal. It’s a common frustration for sellers across all platforms, from Depop and Poshmark to eBay and Mercari.

The good news is that you are not powerless. While you can't simply click a button to make bad feedback disappear, Depop has specific procedures in place for addressing unfair or rule-breaking reviews. Understanding these processes is the key to protecting your shop's reputation.

This comprehensive guide will walk you through every step of how to remove a review on Depop. We will cover Depop's feedback policies, the official dispute process, and how to effectively communicate with both buyers and the platform itself. We will also explore how streamlining your business operations can help prevent negative feedback in the first place, giving you more time to focus on growth.

Understanding Depop's Feedback System

Before diving into the removal process, it's essential to understand how feedback works on the platform. Depop's system is designed to build trust within the community by allowing users to share their experiences.

Feedback on Depop is a chance for buyers and sellers to rate their experience of their transaction honestly and fairly, as long as the feedback does not go against Depop's terms. When a transaction is complete, both the buyer and seller are encouraged to leave feedback.

How to Leave Feedback

The process is straightforward. To leave feedback for a transaction, a Depop user must:

1. Go to their profile.
2. Navigate to their receipts section.
3. Tap on the specific purchase or sale they want to leave feedback for.
4. Tap "leave feedback".
5. Rate the transaction from one to five stars and leave a comment.

This rating then becomes a public part of a user's profile, influencing their overall reputation and trustworthiness on the platform.

The First Step: Contact the Other User Directly

According to Depop's official guidelines, the very first action you should take when you receive feedback you believe is unfair is to contact the user who left it. While your initial reaction might be frustration, opening a calm and professional line of communication can often lead to the quickest resolution.

Many misunderstandings can be cleared up with a simple conversation. Perhaps the buyer was confused about shipping times, or an issue with the item could have been easily resolved. Approaching the situation with a goal of mutual understanding, rather than confrontation, is crucial.

Remember, the person who left the feedback is the only one who can delete it without Depop's intervention. If you can reach a resolution together, you can politely ask them if they would consider removing it.

How a User Can Delete Their Own Feedback

It is important to note that a user who left feedback cannot edit it. However, they can delete it permanently.

If you have come to an agreement with the buyer, you can guide them through the deletion process:

1. The user must go to their Profile.
2. They need to find the feedback in their Purchased or Sold items list, accessible via the Receipts icon.
3. They should tap the specific feedback they left for your transaction.
4. Finally, they can tap the trash can icon in the top right corner of the screen to permanently delete the feedback.

Achieving this outcome is ideal as it is fast and requires no third-party intervention. However, this is not always possible.

How to Officially Request Depop Remove Feedback

If you've tried to contact the other user and have been unable to reach a resolution, your next step is to get in touch with Depop's support team. This is the official path to dispute review Depop will consider.

When you have been left unfair feedback that you cannot resolve with the other party, Depop can review the situation. If the feedback is found to break Depop's rules, the platform has the authority to remove it on your behalf.

This process is not automatic. You must proactively build a case and present it clearly to the support team.

Gathering Your Proof

For Depop to review feedback for removal, you must send them any proof that supports why you feel the feedback should be removed. Simply stating that a review is "unfair" is not enough. You need to provide concrete evidence.

This evidence could include:

• Screenshots of your conversation with the buyer.
• Proof of shipping and tracking information.
• Original listing photos and description to counter "item not as described" claims.
• Any other documentation that proves the feedback is retaliatory or untrue.

The more organized and compelling your evidence is, the higher the chance that Depop will rule in your favor.

Depop's Criteria for Feedback Removal

Depop is very specific about the circumstances under which they will remove feedback. It's critical to understand that Depop cannot remove feedback of 3 stars and above unless it falls under a few specific categories.

Depop will consider removing feedback, including reviews rated 3 stars or higher, if it meets the following criteria:

• Revenge Feedback: This includes feedback left as retaliation or feedback left outside a reasonable timeframe following the transaction. For example, if a buyer leaves you a negative review immediately after you left them a fair but critical one, this could be seen as revenge.
• Abusive or Derogatory Language: Depop has a zero-tolerance policy for abuse. This includes, but is not limited to, homophobia, transphobia, sexism, race or privilege comments, and body or poverty shaming.
• Proven to be Untrue: If you can demonstrate with evidence that the statement made in the feedback was false at the time it was written, Depop may remove it. For example, if a review claims you never shipped an item, but your tracking information shows it was delivered, you have strong grounds for removal.

When you contact Depop, be sure to clearly state which of these rules the feedback violates and attach your supporting proof.

Understanding the Buyer's Dispute Process

To effectively manage your seller account, it helps to understand the process from the buyer's perspective. Knowing the steps a buyer takes to raise an issue can help you intercept problems before they escalate into a negative review. This is the core of the "dispute review Depop" process for buyers.

If a buyer purchased an item using Depop Payments and hasn't received it, they can raise an issue directly with you through the in-app Resolution Centre.

The Buyer's Timeline and Options

Buyers are encouraged to be patient and communicative first. Depop advises them to try contacting the seller through messages for updates and to give the seller at least 5 days to ship an item before raising a formal issue.

If more than 5 days have passed with no response or shipping updates, a buyer can raise a dispute. The path for them is: My Depop > Support > Resolution Centre > select the purchase > select "My order hasn't arrived".

When a buyer opens a dispute, they can request tracking information, ask for a full refund, or ask for an alternative solution.

The Seller's Response Window

Once an issue is raised, you as the seller have 48 hours to respond within the Resolution Centre with a proposed resolution. You can provide the requested tracking information or, if you disagree with the issue, offer an alternative solution.

The buyer then has the option to accept your solution or reject it and escalate the dispute to the Depop Support team for a final decision.

However, if you do not respond at all within the 48-hour window, the transaction will be automatically refunded to the buyer. This will almost certainly result in negative feedback, so timely communication is essential.

Disputes for Other Issues

The process is slightly different for other problems. If a buyer receives an item that is significantly not as described or has concerns about its authenticity, they must report this to Depop Support via a web form. In these cases, Depop will require the buyer to send photos of the item to handle the dispute.

For items purchased via PayPal, the buyer must open a dispute directly on PayPal. If they still need help after going through the PayPal process, they can then contact Depop's Support team.

Managing these disputes, communicating effectively, and keeping meticulous records of your listings and shipments can prevent many negative reviews from ever being posted. But as your business grows, managing this becomes a significant task. This is where having the right tools becomes a game-changer.

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How to Contact Depop Support Effectively

When you do need to contact Depop to request feedback removal, it's important to do it correctly to ensure your case is reviewed.

For security reasons, all contact with Depop Community Support must be made from the email address that is linked to your Depop account. This verifies that you are the legitimate owner of the account in question.

The primary method of contact is through Depop's webform. For users in the EU, this webform is Depop's designated single point of contact for the purposes of Article 12 of the EU Digital Services Act. When filling out the form, look for a relevant category, such as the option for a "P2B Account Concern," which may be applicable to sellers.

Be precise and professional in your communication. Clearly state your issue, reference the specific feedback, explain which Depop rule has been violated, and attach all your supporting evidence.

Conclusion: Take Control of Your Depop Reputation

A negative review on Depop doesn't have to be the final word. By understanding the platform's rules and processes, you can effectively manage your reputation and address unfair feedback. Remember the key steps: always attempt direct and professional communication with the buyer first. If that fails, gather your evidence and submit a formal removal request to Depop, clearly explaining how the feedback violates their specific policies.

Navigating the "depop remove feedback" process is a reactive measure, but the best long-term strategy is proactive. By providing excellent customer service, shipping items promptly, and describing them accurately, you can minimize the chances of receiving negative feedback in the first place.

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