What to Do When Depop Suspends Your Account

What to Do When Your Depop Account is Suspended

Opening your app to find your Depop account suspended can be a jarring and stressful experience, especially if it’s a primary source of income. That notification can stop your resale business in its tracks, leaving you confused and worried about your future on the platform.

You’re likely asking, "Why did Depop suspend my account?" and, more importantly, "What can I do about it?"

This guide provides clear, actionable steps to navigate a Depop suspension. We'll explore the common reasons Depop takes this action, walk you through the official appeals process, and offer tips for getting your account reinstated. We’ll also show you how to use tools to prevent future issues and scale your business effectively.

Why Did Depop Suspend My Account? Common Reasons Explained

Understanding the "why" behind your suspension is the first step toward resolving it. Depop is committed to maintaining a safe and fair marketplace, which means enforcing its Community Guidelines and Terms of Service strictly. Violating these rules can quickly lead to a Depop account suspended notification.

Let's break down the most frequent causes for account suspension.

Selling Prohibited or Counterfeit Items

One of the fastest ways to get your Depop account suspended is by listing items that are not allowed on the platform. Depop takes this very seriously to protect its buyers and maintain trust.

• Counterfeits and Replicas: Selling replicas or counterfeit goods can result in an immediate account suspension. The platform has a zero-tolerance policy for fakes.
• Banned and Dangerous Goods: Listing illegal or dangerous items will trigger a swift response. This category includes weapons, drugs, items that promote hate speech, and stolen property. Depop will remove such goods and likely suspend your account.
• Other Prohibited Items: Depop maintains a detailed List of Prohibited and Restricted Items. Any item on this list is grounds for removal and can contribute to a suspension.

Listing and Advertising Violations

How you present your items matters. Honesty and originality are key components of Depop's community guidelines. Falsely advertising items can lead to a suspension.

• Using Stock Photos: Sellers are required to use their own original images for listings. Using stock photos or images copied from other websites is a violation that can lead to your account being suspended.
• Misleading Content: Every part of your listing must be honest. This includes ensuring your descriptions and photos accurately represent the item. Using misleading titles or irrelevant hashtags to gain visibility is a violation.
• Copied Listings: Depop does not allow users to copy another user’s items or pretend to be someone else. Your listings must be your own.

Abusive Behavior and Harassment

Depop is a community, and negative interactions are not tolerated. The platform enforces rules against poor conduct to keep the environment safe and positive for all users.

• Harassment and Bullying: Any form of harassment, even in private messages or comments, can lead to your Depop suspended. This includes bullying, threatening, or defaming other users.
• Rude Language and Discrimination: Using rude language or engaging in discriminatory behavior is not tolerated and may result in an account suspension.
• Spam: Spamming other users is a form of abuse that can lead to account action.

Transaction and Payment Issues

The integrity of transactions is paramount on any marketplace. Depop has specific rules to protect both buyers and sellers, and violating them can have serious consequences.

• Off-Platform Sales: Attempting off-platform sales is a major violation that can lead to suspension or permanent account removal. This includes encouraging buyers to use PayPal directly or other payment methods to avoid platform fees. Offering discounts for deals outside of Depop’s secure system is also prohibited.
• Scamming and Deception: Any attempt to scam or mislead buyers is grounds for suspension. This includes not delivering items after receiving payment or manipulating transaction details, such as altering prices after a sale is complete.
• Payment Disputes: Issues like payment disputes, unresolved transactions, or chargebacks can trigger a review and potential suspension. If a buyer doesn't receive their item or it is significantly different than described, the resulting dispute can put your account at risk.
• Payment Method Issues: If your linked payment method (like PayPal or Depop Payments) is expired, declined, or flagged for suspicious activity, your ability to complete sales and receive funds may be suspended. Similarly, if your Depop Payments account has a negative balance, Depop may suspend your access.

General Terms of Service Violations

Beyond the specific policies mentioned above, Depop has a comprehensive Terms of Service that covers all user activity. Failure to comply can result in temporary or permanent removal from the platform.

Key violations include:

• Doing anything illegal or fraudulent.
• Using bots, scraping, or hacking the service.
• Creating more than one account without Depop's permission.
• Sharing another user’s content without their consent.
• Using someone else’s intellectual property (photos, text, etc.) without permission.
• Interfering with the ratings or feedback system.

Repeated offenses, even minor ones, can be seen as a more serious violation, potentially leading to a permanent suspension.

What to Do Immediately After Your Depop Account is Suspended

Receiving that suspension notice is stressful, but it's important to act methodically. Your next steps can determine whether the suspension is a minor bump in the road or a permanent stop sign for your business.

Step 1: Carefully Read the Suspension Notification

The first thing you should do is read the notification from Depop thoroughly. Don't just skim it. This message contains crucial information about your case.

Look for specific details. Depop may state exactly why it suspended your account. Understanding the alleged violation is essential for crafting an effective appeal.

Step 2: Determine if the Suspension is Temporary or Permanent

The notification should give you information on whether the suspension is temporary or permanent. This distinction is critical.

A temporary suspension can sometimes be waited out, but it's still a warning sign that you need to correct your practices. A permanent suspension is more serious, but it can sometimes be overturned on appeal, especially if you believe a mistake was made.

Step 3: Follow the Official Depop Appeals Process

If your account is suspended, you have the right to contest the decision through Depop's official appeals process. How you start the appeal depends on the reason for the suspension.

• For Content-Related Actions: If Depop took action because of a specific listing or content you posted, you will receive an email with a direct link to appeal. Each link is unique to the specific incident, so you must click the correct one to submit your appeal.
• For All Other Issues: For other infringements leading to account action, you can submit a request via a general appeal link provided by Depop.

Once you submit the appeal, a person from Depop's team will review it, along with any evidence you provide. It's not an automated process, so be clear and concise in your explanation.

Step 4: Understand the Possible Appeal Outcomes

After the review, Depop will email you with its decision. There are a few possible outcomes:

1. Appeal Approved: Depop may override the original decision. If this happens, your account and any affected listings will be reactivated.
2. Appeal Denied: Depop may deny the appeal if it deems the original decision correct and confirms you breached the Terms of Service. This is considered Depop's final decision.
3. Original Decision Overridden, but Account Remains Suspended: In some cases, Depop may agree the original decision was incorrect but deny the appeal because your account has other outstanding infringements. The requirements for reactivation have not been met in this scenario.
4. Appeal Denied for Different Reasons: Depop might accept the original decision was incorrect but find that your item or account breaches the Terms of Service for different reasons. You will receive a separate email explaining the newly recategorized infringement.

How Reeva Helps You Avoid Suspensions and Grow Your Resale Business

Preventing a suspension is always better than fighting one. Running a busy resale shop often involves juggling listings, inventory, and customer service across multiple platforms. This is where mistakes can happen, leading to violations you never intended to commit.

This is precisely why we built our platform. We offer a suite of tools designed to simplify and automate your resale business, helping you stay compliant while you scale.

Prevent Costly Mistakes with Automation

Many Depop suspensions stem from oversights, like selling an item that was no longer available or using inconsistent listing information. Our tools are designed to prevent these exact problems.

• Prevent Overselling with Auto-Delisting: A common issue for multi-platform sellers is forgetting to remove an item from Depop after it sells on eBay or Poshmark. This can lead to a negative customer experience and a transaction dispute. Our platform features an auto-delist function that instantly delists sold items everywhere, protecting your reputation and preventing overselling. As reseller AlistairBP says, "The feature I use 100% the most—and couldn't live without—is the AUTO-DELIST feature."
• Create Compliant Listings, Faster: Depop requires original, honest listings. Manually creating unique listings for every platform is time-consuming. Our platform allows you to turn photos into complete listings instantly. We'll help create titles, descriptions, and prices, ensuring each listing is unique and compliant. FabFam notes, "Reeva has cut my listing time by more than half. I can take photos, voice-to-text my details, and let Reeva handle the rest."
• Manage Everything in One Place: Juggling different apps and websites increases the risk of errors. Our platform gives you one central hub to manage your business. You can update and manage hundreds of listings in bulk, track sales and profits with powerful business analytics, and list everywhere with one click. This streamlined process reduces the chances of violating Depop's policies due to disorganization.

Ready to run your business with more confidence and less admin work? Start your free trial of Reeva today and see how automation can protect and grow your store.

Scale Your Business with Powerful Growth Tools

Avoiding suspension is just one part of the equation. The other is growth. Our platform is designed to accelerate growth for resale businesses, helping them scale with ease. Top resale businesses like Nuzzydeals, Vintage Vault WV, and TUFFNY trust our tools to expand their operations.

Here’s how we help you grow:

• Sell Smarter and Faster: Publish your items to multiple marketplaces like Poshmark, eBay, Mercari, and Depop without switching tabs. With multi-store support, you can reach more buyers effortlessly, dramatically increasing your sales potential. Hiview Reloved said, "It has made it easy to expand to eBay and Depop. I’ve created more listings in the few months of using Reeva than I was able to create all of last year."
• Boost Visibility and Sales: Our automation goes beyond delisting. We can automatically share your products on Poshmark, send personalized offers to buyers, and relist stale products to keep them at the top of search results. These features work behind the scenes to maximize your sales. Nuzzydeals saw a 7x increase in sales after using our platform.
• Make Data-Driven Decisions: Stop guessing and start strategizing. Our platform includes powerful business analytics and full-service accounting tools. You can connect your bank accounts, track sales and profits, categorize expenses for tax time, and generate clear profit and loss reports. As PCT Vintage Finds put it, "No more spreadsheets. My bookkeeping is now all automated thanks to Reeva accounting."

With our platform, you're not just getting a listing tool; you're getting an all-in-one business partner. TUFFNY reported cutting their admin time by 30%, which allowed them to source more products and expand their offerings.

Tips for a Successful Appeal and Reinstatement

If you've decided to appeal, how you present your case matters. Here are a few final tips for getting your Depop account suspended status overturned.

Be Professional and Clear

When you contact Depop's help center, remain professional and calm. Clearly state the reasons why you believe Depop has made a mistake. Provide any evidence you have, such as proof of shipment, photos of the item, or screenshots of conversations.

Create a Plan of Action

A suspension can often be overturned if you lay out a clear plan for how you are going to fix the issues that Depop found. This shows you have taken the feedback seriously and are committed to complying with the rules moving forward.

For example, if you were suspended for using stock photos, your plan could state that you have reviewed the photo policy and will only use your own original images from now on. This proactive approach demonstrates responsibility.

Be Patient

A person will be reviewing your case, so the process may take some time. After you've submitted your appeal, be patient. Sending multiple follow-up messages is unlikely to speed up the process.

If the suspension was temporary, you can also use the downtime to improve your processes. Review Depop’s guidelines and organize your inventory so you can hit the ground running when your account is back.

Conclusion: Protect Your Business and Keep Selling

Facing a Depop suspended account is a serious challenge, but it doesn't have to be the end of your resale journey. By understanding the reasons for the suspension, carefully following the official appeals process, and presenting a clear case, you have a solid chance of getting your store back online.

The key to long-term success is prevention. Adhering to Depop’s Community Guidelines and Terms of Service is non-negotiable. Violations around prohibited items, off-platform sales, and dishonest listings are common pitfalls that can easily be avoided with the right systems in place.

Managing a growing resale business is complex, but you don't have to do it alone. Our platform simplifies your operations, from listing and inventory management to accounting, freeing you up to focus on what you do best: sourcing and selling. By automating tasks and centralizing your workflow, you can significantly reduce the risk of errors that lead to suspensions and build a more resilient, scalable business.

Ready to transform your resale business and sell with confidence? Start your free 7-day trial of Reeva today and discover how an all-in-one platform can make all the difference.